Terms & Conditions

01Acceptance & Who These Terms Cover

These Terms & Conditions ("Terms") are a legal agreement between Sew Smart AI, LLC ("Sew Smart," "we," "us") and anyone who accesses or uses our website or platform ("you"). By visiting this website, submitting a form, subscribing to the platform, accessing the Dealer Portal (app.sewsmart.ai), or using the AI assistant or in-store app, you agree to these Terms. If you do not agree, do not use them.

These Terms cover two groups:

• Visitors. Anyone browsing this website or contacting us. Sections 1, 4, 5, 10, 11, 12, 17, 18 and 19 apply to you.
• Dealers. Businesses that subscribe to the platform. All sections apply to you, and you additionally have a signed Service Agreement.

If you accept these Terms on behalf of a business, you represent that you are at least 18 and authorized to bind that business.

02The Platform & Your License

The Sew Smart Dealers platform provides an AI customer- and staff-support assistant for sewing, quilting, embroidery, serging, and crafting, plus a Dealer Portal and Studio tools that create marketing and event materials on request. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your own business and to display the assistant on websites and in-store devices you own or control.

The Studio tools create content only; they do not schedule, publish, send, or distribute content, or run campaigns. You are responsible for reviewing and using any generated content.

03Accounts & Access

You are responsible for keeping your Dealer Portal credentials secure and for all activity under your account and your authorized users. Notify us promptly of any unauthorized use.

04Acceptable Use

You agree to use the AI assistant only on your business's official website and in-store devices. Redistribution, resale, or installation on third-party platforms or unrelated websites is prohibited without our written permission. You may not use the assistant or related services to:

• Generate harmful, offensive, or unlawful content;
• Misrepresent your business or an affiliation with brands you do not carry;
• Reverse-engineer or attempt to replicate the assistant or its underlying logic, prompts, or configuration;
• Circumvent subscription or access controls; or
• Infringe any third party's intellectual property or other rights.

Violation may result in suspension or termination of service.

05The AI Assistant — Disclaimer & Accuracy

The assistant provides general guidance, industry education, and helpful tips. It is an AI-powered tool and may sometimes generate inaccurate or incomplete information. You understand and agree that:

• The assistant is not a replacement for trained staff or professional consultation;
• Responses are for general reference and may not apply to every situation;
• We are not responsible for how the assistant is used, interpreted, or applied by your staff, customers, or third parties; and
• Any decision made based on assistant responses is your responsibility as the Dealer.

The assistant must not be used to offer legal, financial, health, safety, or other regulated advice, and should not be relied on for critical decisions without human review.

06Required Chatbot Terms-of-Use Notice

We provide an end-user "Terms of Use" that is displayed within the chatbot window on your website to protect both you and us. You agree to allow this notice to remain visible at all times and not to remove, alter, or hide it. Interactions between your customers and the assistant are governed by that separate notice. If you remove or obscure it, or promote the assistant in a way that misrepresents its purpose, you assume full responsibility for resulting claims.

07Your Content & Data

As between you and us, you own the business information, product data, branding, and other materials you provide ("Dealer Content"), and the customer questions and leads captured through your assistant. You grant us a license to host and process that content solely to provide and improve the services. You are responsible for the accuracy and legality of the Dealer Content you provide and for any privacy disclosures required on your website. We handle data as described in our Privacy Policy.

08Third-Party Technology & Whitelabel

The platform is delivered using third-party technology, including AI models (such as those provided by OpenAI) and third-party marketing/CRM, hosting, and portal infrastructure. Portions of the platform are provided to you on a white-labeled basis under the Sew Smart brand. Sew Smart is an independent company and is not affiliated with, endorsed by, or an agent of any such provider. Your use of features delivered through a third-party provider may be subject to that provider's applicable terms. We are not responsible for the availability, performance, changes, or discontinuation of any third-party provider, and we do not guarantee the accuracy of AI-generated content — final review and oversight remain your responsibility.

Links to other sites. Our website and the Dealer Portal may link to sites we don't control — including app.sewsmart.ai for dealer sign-in. We provide those links for convenience and are not responsible for the content, accuracy, or practices of any third-party site.

09Fees & Billing

Your commercial terms live in your agreement. Subscription fees, any setup fee, the payment schedule, your subscription term, and renewal and cancellation terms are all set out in the Sew Smart AI Dealer Service Agreement or order form you signed. Those commercial terms govern — these Terms neither set nor modify them.

Recurring billing. The platform is provided on a recurring subscription basis and invoiced in accordance with your agreement. You are responsible for keeping your billing contact and payment details current.

Non-payment. If an invoice is past due, we may suspend access to the platform until payment is received. Suspension does not relieve you of fees already accrued.

Included maintenance and custom work. Your subscription includes basic ongoing updates to your assistant and store information — such as product changes, adding or removing machine models, and updating promotions, events, dates, and store hours. Work beyond that scope is quoted and approved in writing before we begin.

10Intellectual Property

We and our licensors own all rights in the platform, software, prompts, models, configurations, and the Sew Smart brand. Materials we create for you remain ours until you have paid in full; while you are an active, paid subscriber you may use them for your business. If you stop being a subscriber, your rights to use the assistant and anything we created for you end and revert to us. You retain rights in your own Dealer Content, business name, and logo, and you are responsible for having the rights to any third-party materials (logos, images, etc.) you give us.

11Warranties Disclaimer

The platform, the assistant, and all generated content are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular results, uninterrupted or error-free operation, or that outputs will be accurate.

12Limitation of Liability

To the fullest extent permitted by law, we are not liable for lost profits or sales, lost data, missed opportunities, or any indirect, special, or consequential damages, including those resulting from inaccurate, outdated, or incomplete assistant responses — even if we were told a problem might occur. Our total liability for any matter will not exceed the total amount you paid us in the 6 months before the event giving rise to the claim. The remedies in these Terms and your Service Agreement are your exclusive remedies.

13Indemnification

You agree to defend, indemnify, and hold us harmless from third-party claims arising out of your Dealer Content, your use of the services, the way you deploy the assistant, your breach of these Terms, or your violation of law or third-party rights. We are not responsible for third-party content you provide (such as your inventory, pricing, or promotions). This protection does not apply if you remove or alter the required chatbot Terms-of-Use notice or misrepresent the assistant's purpose or capabilities.

14Service Changes, Discontinuation & Force Majeure

We may update, modify, or discontinue features. If we discontinue the assistant service or cease operations, we will give at least 30 days' notice, refund any prepaid fees beyond the termination date on a pro-rata basis, and securely delete client-specific data unless we are required by law to retain it.

Force majeure. Neither party is responsible for delays or failures caused by events beyond its reasonable control — including natural disasters, fire, flood, war or civil unrest, power or internet failures, labor disputes, government action, or third-party provider outages. The affected party will notify the other as soon as practicable and both parties will make reasonable efforts to continue. Neither party is penalized for such a delay, and if it lasts more than 30 days, either party may end the affected services on written notice.

15Suspension & Termination

We may suspend or terminate access for non-payment, breach of these Terms, or as required by law. On termination, your license ends and you must stop using the platform and remove the assistant from your websites and devices. Provisions that by their nature should survive (fees accrued, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

16Support

We provide client support Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding major U.S. holidays, via email (support@sewsmart.ai) or designated channels. We aim to respond within one business day.

17Changes to These Terms

We may revise these Terms to reflect service, technology, or legal changes. We will post the updated Terms with a new "Last updated" date and, where appropriate, notify you by email. Continued use after changes take effect constitutes acceptance.

18Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, and any legal action will take place in Tennessee. If a dispute arises, the parties will first attempt to resolve it through direct discussion for up to 30 days; then through mediation with a neutral mediator (costs shared); and if still unresolved, through binding arbitration in Tennessee, with each side bearing its own legal costs (the arbitrator may award fees to the prevailing party). Either party may seek emergency injunctive relief in court where necessary. This mirrors the dispute-resolution process in your signed Service Agreement.

19General

We are independent businesses; nothing here creates a partnership, employment, or agency relationship. Neither party may assign these Terms without the other's written consent, except in connection with a merger, sale, or transfer to an affiliate (with notice). If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with your signed Service Agreement, our Privacy Policy, and any order form, are the entire agreement between us regarding the platform.

20Contact

Sew Smart AI, LLC · support@sewsmart.ai · sewsmart.ai